Billing and Accounts

How can I contact onShore's Billing department?

Email isp-billing@onshore.com or call 312.850.5490 x 3 for Billing.

How easy is it to cancel an account?

onShore allows customers to cancel at anytime, but it must be done in writing (email, fax, or U.S. Mail). Emails should be sent to cancel@onshore.com. Cancellation requests should include your name, address and unit number, and the date you wish to terminate service. If you were issued a modem or VoIP adapter, we must receive it within 10 days of the cancellation date. Missing equipment will result in a replacement fee. The device can be shipped, mailed or dropped off at our office (the address is listed below).

What address can I send my payment to?

onShore Networks

1407 West Chicago Avenue

Chicago, IL 60622

Phone: 312.850.5200

Fax: 312.850.5208

I am moving within the building, what should I do?

Cancel the old unit by sending an email to cancel@onshore.com including your name, address, and the date you wish to terminate service. If you have a modem please verify the modem's MAC address in the cancellation email. This will help us record your MAC in our database for the new unit. Then sign up online for the new unit as if you were a new customer.

How to change billing information for an existing account?

Changes to existing billing can be made by calling our office at 312.850.5490, extension 3 during normal business hours (Monday through Friday, 9am-5pm).

What forms of payment does onShore accept?

onShore accepts MasterCard, Visa, American Express, Discover Card, and ACH payments (electronic funds transfer--additional paperwork is required.)