VoIP - Voice over Internet Protocol

Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.

VoIP can be a sensitive technology. Common VoIP issues include static, one-way audio, or intermittent audio calls. This may be caused by problems with your onShore network, your VoIP provider's network, or your personal VoIP equipment. In the event you experience persistent VoIP trouble, always contact your VoIP provider first for assistance, then contact onShore only if directed by your VoIP provider. onShore cannot troubleshoot problems with our customer's personal VoIP equipment or VoIP issues unrelated to our network. However, we have listed some tips below that may be useful in diagnosing a VoIP-related problem.

• Reboot all of your networking equipment. This includes computers, routers, switches and hubs. If there is no button on the device, simply unplug the power and plug it back in.

• Isolate the weak link in your connection by removing all networking equipment and connecting your VoIP adapter directly into your onShore jack. Then check for a dial tone.

• If you are able to get a dial tone, but experience poor quality audio, you may want to look over our speed documentation. Many VoIP quality issues are related to bandwidth requirements not being met. Popular VoIP carriers such as Vonage offer a bandwidth saver option to maintain call quality on a busy network.

• Make sure that your networking equipment is able to receive fresh air. If you notice devices becoming too hot, this may be causing errors.

• Try replacing the phone that is connecting to your VoIP adapter.

• Replace the Ethernet cable connected to your VoIP adapter.

• Bring your VoIP adapter to another location. Test the quality of your phone conversation there.

• If the phone is cordless, try changing the frequency and or channel on the phone.